Gestión de empleados

Afirmaciones como "The most important priority that we have is our employees? I spend 85% of my time on employees and on delievering proactive customer service to our employees? They in turn spend their life trying to assure that the secondmost important customer to us, ie. the passenger feels good" , reflejan un modo de hacer que no plantea una estructura piramidal de la gestión, sino que da voz al principal activo de la empresa, los trabajadores.